- Samsung will work with uBreakiFix to bring more than 300 repair centers across the US.
- You don’t need to make an appointment – simply drop off your device, and it should be ready within two hours in most cases.
- The company says that it will be adding 200 more authorized repair centers throughout 2018 and into early 2019.
Samsung has partnered with uBreakiFix to bring over 300 physical repair locations across the US. The company claims that the new service locations will offer same-day support and will expand further throughout this year.
One of the few complaints that I had as someone who used to own Samsung devices in the US was the lack of offline support. Whenever I had a problem with my Samsung laptop or smartphone, the onus was on me to send it off to a repair center, usually the one located in Texas. I watched with envy as my friends with Apple products simply walked to the nearest Genius Bar. It was particularly frustrating for me because I had lived in South Korea, where Samsung repair centers are essentially omnipresent.
I watched with envy as my friends with Apple products simply walked to the nearest Genius Bar.
According to the company’s most recent press release, however, the situation in the US may change in the near future. Samsung states that it will bring same-day, in-person authorized service to Galaxy smartphone owners across the US. It has partnered with more than 300 uBreakiFix service locations to provide front and back replacements, battery replacements, port and camera repairs as well as other in and out-of-warranty support to the following devices:
- Galaxy S9 and S9 Plus
- Galaxy S8 and S8 Plus
- Galaxy S7 and S7 edge
- Galaxy S6 and S6 Plus (No mention of Galaxy S6 edge)
- Galaxy Note 8
- Galaxy Note 5
You can simply visit uBreakiFix’s website, find the nearest location, and drop off your device without having to set up an appointment. Samsung claims that most repairs will be done within two hours, but for now, it seems repairs are limited to Samsung’s present and previous flagship smartphones.
“At Samsung, our goal is to provide Samsung Galaxy owners with a customer first care experience that is as innovative as our products,” says Michael Lawder, Senior Vice President of Customer Care at Samsung Electronics America. “This announcement marks a fundamental shift in our care offerings to consumers and underscores our commitment to provide Samsung customers with support anywhere, anytime our customers need it.”
Samsung plans to add around 200 more locations in the US by early 2019, but it’s not clear whether we’ll see similar programs in neighboring countries.